Privacy Policy

Privacy Policy – ​​Elvira

1. Data Controller
The Elvira website, published by EI LAMBRY LISA, whose registered office is located at 19 rue Roland Dorgeles, 02100 Saint-Quentin, is responsible for processing the personal data collected via the site.

2. Data Collected
As part of its activity, the website may collect the following data:

  • First and last name

  • Postal address

  • Email address

  • Phone number

  • Payment information (processed by secure providers, not stored by the site)

  • Order history

3. Purposes of Data Processing
The data collected is used to:

  • Manage orders and deliveries

  • Provide after-sales service

  • Handle invoicing and accounting

  • Communicate with customers (order tracking emails, newsletters where consent has been given)

  • Improve user experience and website performance

4. Legal Basis
Data processing is based on:

  • Performance of a contract (product orders)

  • Compliance with legal obligations (invoicing, warranties)

  • User consent (newsletter, cookies)

  • The data controller's legitimate interest (site security, fraud prevention)

5. Data Recipients
Data may be shared with technical service providers and partners necessary for proper service delivery (carriers, payment providers, website hosting).
Under no circumstances will data be sold to third parties.

6. Data Retention

  • Order-related data: 10 years (legal accounting obligation)

  • Inactive customer data: maximum 3 years from the last contact

  • Cookies: maximum 13 months

7. User Rights
In accordance with the GDPR and the French Data Protection Act, you have the following rights:

  • Right of access, rectification, and deletion of data

  • Right to restrict or object to process

  • Right to data portability

  • Right to withdraw consent at any time

To exercise your rights, contact: 📩 ecomlisa10@gmail.com .
You may also lodge a complaint with the CNIL.

8. Cookies
The website uses cookies to improve navigation and measure audience.
An information banner allows users to accept or refuse cookies.

9. Data Security
The website implements all appropriate technical and organizational measures to protect personal data (SSL encryption, secure storage, restricted access).

10. Contact
For any questions regarding this Privacy Policy or to exercise your rights, you can write to:
📩 ecomlisa10@gmail.com
📮 19 rue Roland Dorgeles, 02100 Saint-Quentin